Unique mattress business model builds loyal customer base

Jan. 13, 2022

This paid piece is sponsored by GreatLIFE Golf & Fitness.

Even after more than a decade, it takes a little explaining: You buy a mattress here once, and you can update the feel for as long as you own it.

“Once people understand they don’t need to throw away their mattress — they can bring it back and get it refreshed — they think it’s the best service in the world,” said Eric Wuebben, general manager at Beds by Design.

Wuebben, who first became connected to the company 10 years ago, compares the concept to changing tires on your car.

“We brought parts into the mattress industry, so we have the ability to change the feel of the bed as long as you own it,” he said. “For as long as you own the mattress, if you don’t like it, I can adjust it, tune it up or upgrade it.”

Locally owned Beds by Design at 2720 S. Louise Ave. also has a location in Fargo and does all its assembly and manufacturing on-site. Foams, fabrics and coils are all U.S-made.

“Basically, you go buy a mattress and hope it lasts five to 10 years, and we’re trying to change the throwaway culture,” Wuebben said. “And if you have a queen mattress and want to upgrade it to a king, you can trade it in anytime, and we’ll give you 50 percent of what you spent on it and build you a brand-new king. People love that they don’t have to buy mattress after mattress.”

And everyone loves a good deal.

So Beds by Design partnered with GreatLIFE Golf & Fitness to offer its members up to 30 percent off on new mattresses – that’s even better than the offer on Black Friday, Wuebben said.

In addition, GreatLIFE members can take advantage of a buy one, get one offer on the store’s popular OmniPillow any day.

“Normally, that’s reserved for Black Friday only, so to get BOGO anytime with GreatLIFE is incredible,” Wuebben said. “Our pillows are huge. They’re in 150 chiropractic locations because they’re an amazing product. We started as a mattress shop that sells pillows, and now we’re practically a pillow shop; that’s how popular they are.”

Just like the mattresses, this pillow can be with you for years.

“If the pillow goes flat, we’ll restuff it, and it doesn’t cost you anything,” Wuebben said.

For GreatLIFE members, “we partner with Beds by Design to help our members get the best night’s sleep possible,” said Jacki Pranger, director of corporate partners.

“From special member appreciation days and giveaways, Beds by Design has been so helpful educating our members and team members on what really makes a difference in your mattress and how sleep is one of the most important things we need to live a healthy lifestyle.”

The partnership with GreatLIFE makes sense because “we’re looking for people who are trying to better their lifestyles,” she said.

“We’re looking for people thinking more than just immediate. If you’re joining GreatLIFE, you’re not joining a $10 month-by-month gym. You’re looking for something permanent, and that’s what Beds by Design is. It’s that person who doesn’t want to buy something cheap and throw it away. It’s about what I am purchasing and how I can be responsible with my purchase, and the GreatLIFE mentality dovetails with that.”

Beds by Design employees also enjoy savings on their own GreatLIFE memberships.

“They do and I do,” Wuebben said. “I love the member benefits. We’ve got a Slim Chickens across the street from the store, and I can save 10 percent every time I go. I go to Coffea all the time and save there. So the member discounts are awesome and being able to take advantage of the golfing package. It’s awesome to go out and just play a couple holes.”

It’s more than a gym membership, he added.

“I think it’s a great community and an incredible culture they’ve built,” he said. “And it’s a local, grassroots program and not a national chain. It’s really refreshing to see something built locally in Sioux Falls can be so impactful, and that’s why Beds by Design decided to partner. We’re a small business, and I like to think we’re making a pretty big impact on the region too.”

Ready to see how Beds by Design can deliver a better sleep experience for you? Store hours are 9 a.m. to 9 p.m. Monday through Saturday and 10 a.m. to 6 p.m. Sunday.

Want to connect with GreatLIFE about your own corporate partnership? Contact Jacki Pranger at [email protected].

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Unique mattress business model builds loyal customer base

No catch: You buy a mattress here once, and you can update the feel for as long as you own it. And if you’re a GreatLIFE member, you can save while doing so.

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