customer service

Great customer service equals increased visitation, economic stimulation

There’s a lot to celebrate in the visitor industry this Customer Service Week — starting with a record-setting summer.

8 tips for better hospitality, customer service

The big travel season is about to kick off, but whether you’re in the industry or not, these are great tips to follow for a better customer experience.

Treating ‘client as king’ leads to impressive retention

Most businesses dream of a 97 percent customer retention rate. Here’s how Howalt+McDowell achieves it.

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