Ritz-Carlton approach to customer service defines Grand Living

May 9, 2018

This piece is presented by Grand Living at Lake Lorraine.

Every person on the team at Grand Living carries a small, folded card. It holds the 12 principles of The Sterling Touch, an approach to service developed with and inspired by former leaders of The Ritz-Carlton hotels. The Sterling Touch is so important, it’s how every day at Grand Living begins.

Want to stay in the know?

Get our free business news delivered to your inbox.



Ritz-Carlton approach to customer service defines Grand Living

May 9, 2018

This piece is presented by Grand Living at Lake Lorraine.

Every person on the team at Grand Living carries a small, folded card. It holds the 12 principles of The Sterling Touch, an approach to service developed with and inspired by former leaders of The Ritz-Carlton hotels. The Sterling Touch is so important, it’s how every day at Grand Living begins.

News Tip

Have a business news item to share with us?

Scroll to top