Ritz-Carlton approach to customer service defines Grand Living

May 9, 2018

This piece is presented by Grand Living at Lake Lorraine.

Every person on the team at Grand Living carries a small, folded card. It holds the 12 principles of The Sterling Touch, an approach to service developed with and inspired by former leaders of The Ritz-Carlton hotels. The Sterling Touch is so important, it’s how every day at Grand Living begins.

Ritz-Carlton approach to customer service defines Grand Living

May 9, 2018

This piece is presented by Grand Living at Lake Lorraine.

Every person on the team at Grand Living carries a small, folded card. It holds the 12 principles of The Sterling Touch, an approach to service developed with and inspired by former leaders of The Ritz-Carlton hotels. The Sterling Touch is so important, it’s how every day at Grand Living begins.

News Tip

Have a business news item to share with us?

Scroll to top