April 23, 2019

All Kohl’s stores will start accepting free, unpackaged returns for Amazon customers in July.

The retailers first worked together in 2017 to pilot the program, which currently operates in 100 stores in the Los Angeles, Chicago and Milwaukee markets.

The rollout will include all of Kohl’s more than 1,150 locations across 48 states, which includes two in Sioux Falls. Kohl’s will accept eligible Amazon items, without a box or label, and return them for customers for free.

 “We are thrilled to bring Amazon Returns at Kohl’s to all of our stores across the country,” said Michelle Gass, CEO.

“Amazon and Kohl’s have a shared passion in providing outstanding customer service, and this unique partnership combines Kohl’s strong nationwide store footprint and omnichannel capabilities with Amazon’s reach and customer loyalty. This new service is another example of how Kohl’s is delivering innovation to drive traffic to our stores and bring more relevance to our customers.”

Last month, Kohl’s also announced that it will expand its product relationship with Amazon by carrying Amazon products in more than 200 stores.